Shipping
We are delighted to offer free worldwide shipping on all orders placed on our website. Here are the details you need to know regarding shipping:
Processing Time
Once your order has been placed, please allow 1-2 business days for processing before shipment. Our team will carefully prepare and pack your order to ensure it arrives in perfect condition.
Shipping Methods
We partner with reliable shipping carriers to ensure that your order reaches you safely and on time. The shipping method for your order will depend on your location and may include options such as standard shipping, expedited shipping, or courier services.
Estimated Delivery Time
The estimated delivery time varies depending on your location. Generally, you can expect your order to arrive within:
| Location | Delivery Time | Price |
|---|---|---|
| United States | Delivery in 7 – 14 working days | FREE |
| Canada | Delivery in 7 – 14 working days | FREE |
| Europe | Delivery in 7 – 14 working days | FREE |
| Rest of the World | Delivery in 10 – 21 working days | $12.00 |
Please note that these are estimated delivery times, and unforeseen circumstances such as customs delays may occasionally occur, which are beyond our control. We appreciate your patience and understanding in such situations.
Order Tracking
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and anticipate its arrival.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. Here’s what you need to know:
Eligibility for Returns
- You must initiate a return within 30 days of receiving your order.
- The item must be in its original condition, unworn, and undamaged.
- Original packaging, including shoe boxes and accessories, must be included.
How to Return an Item
- Contact our customer support team at [email protected]. Provide your order number, the reason for the return, and any relevant details.
- Our team will guide you through the return process and provide you with a return shipping label, if applicable.
- Carefully package the item(s) to be returned, ensuring they are well protected to prevent any damage during transit.
- Attach the return shipping label to the package, if provided, and drop it off at the designated shipping carrier’s location.
Refund and Exchange Options
Once we receive the returned item(s) and confirm they meet our return policy requirements, we will process your refund or exchange. You have the following options:
Refund: We will issue a refund to your original payment method for the full purchase price of the returned item(s), excluding any shipping fees.
Exchange: If you prefer to exchange your item for a different size, color, or style, we will happily assist you in finding the right replacement. If there is a price difference, we will either charge or refund the remaining balance accordingly.
Non-Returnable Items
For hygiene and safety reasons, certain items are not eligible for return. These include:
- Socks and insoles
- Shoe care products
- Items marked as “Final Sale” or “Non-Returnable” on the product page
Please ensure you review the product descriptions and specifications before making a purchase.