Orders:
How do I place an order?
To place an order, simply browse our website and select the sneakers you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information, review your order, and confirm the purchase.
Can I modify or cancel my order after it has been placed?
We strive to process orders quickly; however, if you need to modify or cancel your order, please reach out to our customer support team as soon as possible. While we cannot guarantee changes can be made, we will do our best to assist you.
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package. Alternatively, you can log into your Sneaxis account and view the order status and tracking information.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer support team within 48 hours of receiving the package. We will guide you through the return or exchange process and ensure that you receive the correct item or a refund.
Can I make changes to my shipping address after placing an order?
If you need to make changes to your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed or shipped.
Shipping:
Where does Sneaxis ship to?
We currently offer shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping.
What are the shipping options available?
We ship worldwide for free.
How long does it take to receive my order?
The delivery time depends on your location. Generally, orders are delivered within 2 weeks.
Please wait two weeks before contacting us. You can use your tracking number to monitor the progress of your package.
How much does shipping cost?
Free shipping worldwide.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping.
Payment:
What payment methods are accepted?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. Please note that the available payment options may vary depending on your location.
Is my payment information secure?
Yes, we take the security of your payment information seriously. We use industry-standard encryption and security measures to protect your data and ensure a safe and secure shopping experience.
Are there any additional fees or charges?
The price you see during the checkout process is the final amount you will be charged for your order, including taxes and shipping fees. There are no hidden fees or charges.
Can I use multiple payment methods for a single order?
Currently, we only accept one payment method per order. You can choose your preferred payment method during the checkout process.
Can I use gift cards for online purchases?
Yes, you can use gift cards for online purchases. During the checkout process, you will have the option to enter your gift card.
Returns and Exchanges:
What is your return policy?
We have a 14 days return policy. If you are not satisfied with your purchase, you can initiate a return within 14 days of receiving the item. Please refer to our Returns and Exchanges page on our website for detailed instructions.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team. They will guide you through the process, provide you with a return authorization, and assist you with any necessary steps.
Are there any items that cannot be returned?
For hygiene and safety reasons, we cannot accept returns or exchanges on worn or used sneakers. Additionally, any items marked as "Final Sale" or "Non-Returnable" are not eligible for return.
Who covers the return shipping costs?
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will provide a prepaid shipping label or reimburse you for the return shipping expenses.
How long does it take to process a return or exchange?
Once we receive your returned item, it may take 2 weeks to process the return and issue a refund or exchange. We will notify you via email once the process is complete.
Product Informations:
Are the sneakers on Sneaxis authentic?
Our sneakers are very high quality replicas.
How can I determine the correct size for my sneakers?
To find your correct sneaker size, we recommend referring to the sizing guide available on our website. The guide provides measurements and conversion charts to help you choose the right size for your feet.
Can I request additional information or images of a particular product?
Certainly! If you need more information or additional images of a specific product, please contact our customer support team. We will be happy to assist you and provide any necessary details.
Do you offer any warranties on the sneakers?
Your sneakers are warranted for 30 days. For any warranty-related inquiries, please contact our customer support team.
Can I pre-order upcoming releases?
Yes, we occasionally offer pre-orders for highly anticipated sneaker releases. Keep an eye on our website and social media channels for updates on pre-order availability. Pre-order terms and conditions will be provided along with the product information.
Account and Personal Informations:
How do I create an account on Sneaxis?
Creating an account on Sneaxis is easy. Simply click on the "Sign Up" or "Create Account" button on our website and follow the prompts to enter your information. You can also choose to create an account during the checkout process.
How can I update my personal information?
To update your personal information, log into your Sneaxis account and navigate to the account settings or profile section. From there, you can edit and save any changes to your personal details.
What should I do if I forget my password?
If you forget your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. If you need further assistance, please reach out to our customer support team.
How is my personal information used and protected?
We take the privacy and security of your personal information seriously. Please refer to our Privacy Policy on our website to understand how we collect, use, and protect your data.
Can I unsubscribe from promotional emails?
Yes, you can unsubscribe from promotional emails by clicking on the "Unsubscribe" or "Manage Preferences" link at the bottom of any promotional email you receive from us. Alternatively, you can contact our customer support team, and they will assist you in unsubscribing from promotional communications.
Promotions and Discounts:
How can I stay updated on Sneaxis promotions and discounts?
To stay updated on our promotions and discounts, we recommend subscribing to our newsletter and following us on our social media channels. This way, you'll be among the first to know about our latest offers and exclusive deals.
Are there any restrictions or limitations on promotional offers?
Promotional offers may be subject to certain restrictions or limitations. These details will be clearly stated in the terms and conditions of each promotion. Please review the specific terms associated with the offer to ensure eligibility.
Can I use multiple discount codes for a single order?
Generally, our system allows the use of only one discount code per order. If you have multiple discount codes, you may choose the one that provides the best value for your purchase.
Do you offer price adjustments if an item goes on sale after I've purchased it?
Unfortunately, we do not offer price adjustments for items that go on sale after your purchase is complete. The prices at the time of purchase are considered final.
Are there any exclusions on discounted or sale items?
Certain exclusions may apply to discounted or sale items. These exclusions will be specified in the terms and conditions of the sale or discount. Please review the details associated with the offer to understand any applicable exclusions.